FAQ

1. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • Standard Shipping: 7–15 business days

  • VIP Express Shipping: 5–10 business days

You'll receive a tracking number by email once your order has been shipped.

2. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all orders over $59.

For orders below $59, Standard Shipping is $6.99.

VIP Express Shipping is available for $19.99.

3. How can I track my order?

Once your order ships, we'll send you a confirmation email with a tracking number. You can use the tracking link in the email to follow your package's journey.

4. Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible. We'll do our best to help.

Once an order has been shipped, we are unable to cancel or modify it.

5. What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address.

If your order has not yet been shipped, we'll update the address for you.

6. What payment methods do you accept?

We accept most major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment options may vary depending on your location.

7. Are your jerseys true to size?

Yes. Our jerseys are designed with a regular fit.

We recommend checking the Size Guide on each product page before placing your order to ensure the best fit.

8. What if the size doesn't fit?

If you receive the wrong size or there's an issue with your order, please contact our support team.

We'll work with you to find the best solution as quickly as possible.

9. Do you ship internationally?

Yes! Silverlino ships to most countries worldwide.

Shipping availability and delivery times may vary depending on your destination.

10. My package shows "Delivered," but I haven't received it.

Please first check:

  • Around your mailbox or front door

  • With family members or neighbors

  • Your local delivery carrier

If you still can't locate your package, please contact us and we'll assist you in resolving the issue.

11. Are the jersey colors exactly the same as the photos?

We do our best to accurately display product colors.

However, slight color differences may occur due to different monitor settings or lighting conditions during photography.

12. How can I contact Silverlino?

We're always happy to help.

Customer Support Email:
service@silverlino.com

We typically respond within 24 business hours.